Self-Service Innovation Summit to Discuss Pressing Technology Trends

The Self-Service Innovation Summit, a premier event for the kiosk and vending technology industries, will take place from December 9–11, 2024, in Tampa, Florida. For the fifth year, the Summit promises to explore how self-service technologies are rapidly evolving industries by providing customers with pressing technology trends and concerns from trusted experts. Registration remains open until December 6, 2024.

This year’s agenda examines self-service applications across diverse environments such as airports, hospitals, universities, and office buildings. Featured technologies include ATMs, self-checkout systems, micro markets, and voice interaction tools, offering actionable strategies from experts and decision-makers.

Keynote Highlights

The Future of Self-Service: Emerging Technologies Revolutionizing Customer Experience and Expectations

Steven King, CEO of Blue Sky Robotics, will discuss how emerging technologies like AI and AR are transforming industries. The session will showcase advancements like personalized shopping experiences, dynamic pricing, and virtual try-ons that are reshaping customer expectations.

Serving Others Through Self-Service Innovation

In this keynote, Dr. Anora Morton, Founder and CEO of The Nori Project, will explore how self-service technology can uplift communities and address critical challenges such as food access, healthcare, and sustainability. Dr. Morton will illustrate how blending human-centered design with cutting-edge automation can lead to scalable solutions that create both business success and lasting positive societal impacts.

Sessions at a Glance

Attendees can also look forward to topics on everyone’s mind with expert panels to facilitate the discussions.

General Sessions

• Voice Recognition Technology: Discussing how to embed speech recognition and text-to-speech technologies with existing software and why it’s necessary to adapt.
• Self-Service Retail Growth: Optimizing vending and micro markets for high-traffic locations like airports and campuses.
• Biometric Identification: Navigating privacy laws and operational challenges on integrating biometrics while ensuring compliance with consumer privacy laws.
• Thought Leader Roundtable: Industry experts predict the future of self-service and how to create profitable, yet enjoyable customer experiences.

Breakout Sessions

• Reimagining Retail: Leveraging self-service technology for sustainability, well-being, and public health.
• Specialty Vending: Exploring profitable trends in niche vending markets, a growing vending sector.
• Tech for Efficiency: Using AI, robotics, and biometric verification sustainably to streamline operations and improve the customer experience.
• AI in Self-Service: How to strategically utilize AI’s potential to drive growth though tailored customer preferences, machine servicing, and operational improvements.

It’s Not Too Late

Registration closes on December 6, 2024. Secure your spot to gain insights, connect with industry leaders, and stay ahead in self-service innovation. Visit selfserviceinnovation.com to register today.